As a consumer of energy, whether it be for your home or business, the last thing you want to deal with is an unreliable energy supplier. Everyone wants to know they are committing to a supplier that has their customer’s best interest in mind. But if there is something that does go wrong, it’s important to know that the company will handle your complaints quickly and in the correct way. Here is how Renaissance acknowledges your concerns: 

1. Customer Service

Customer service is key for any company you’re giving your business to. Renaissance is on Facebook, Twitter, and LinkedIn. These platforms are run by the part of the marketing team in order to keep you informed and also allow you to voice any concerns you might have. If there is an issue or you have questions, our DMs are always open. You will receive a personal message from one of the team members who is sure to get back to you in a timely manner. You will never get an automated message for a response; there is always someone on the other end dedicated to assisting you. On the Renaissance Power & Gas website there is a section set aside to provide you with helpful information including our best practices and other contact information including our customer service line. Our friendly customer service representatives are there to help you at all times and make sure your complaints are handled promptly. Many Energy Supply Companies have deserved reputations for poor or distant customer service that are unable to handle complaints. Renaissance, in contrast, has created a dedicated, US-based customers service center to ensure our customers are promptly and adequately serviced. We have solution-oriented customer care, and promise we will professionally handle all interactions fairly and honestly. Our company does not take complaints lightly, we want to assure our customers that they are in good hands.  

2. Reliability 

Investigating the reliability of a company can be difficult. At Renaissance Power & Gas we pride ourselves on ethical business practices; our products are always competitive and, unlike others, we have no hidden charges. We don’t play games with your energy bill. We are the Energy Supply company you can count on to be there and treat you right. We offer our customers rates lower than their local utilities. To do this, we investigate what the current prices of electricity and gas are from the local utility in our service areas and then guarantee a lower price to our customers. No scams at all. There is never an intention to raise rates when it’s not necessary or without the customer’s knowledge. 

3. How we care 

It is always good to know that your energy supplier isn’t just in it for the money. Renaissance Power & Gas makes donations to green causes as a regular part of business. Proudly sponsoring a variety of organizations, all of which are dedicated to making improvements to local communities and to the natural environment. We are passionate about the work we do and want to be part of making a positive difference. We offer green energy to our consumers to give them the option to zero out their carbon footprint with 100% Carbon Neutral Energy. This allows them to enjoy a peace of mind with a rate that’s guaranteed not to change during the length of the contract.