Frequently Asked Questions
Can I transfer my Renaissance Power & Gas service without changing my contract?
If I have a complaint about the supply, bill, or other aspects of my service, whom do I call?
If you’re already a Renaissance customer and it’s regarding the supply portion of your bill, feel free to call our friendly customer service anytime. If it’s regarding the payment of your energy bill, a payment plan, or an interruption in service, please call your local utility company.
What are all these other charges on my bill?
As your Energy Supply Company, we never add extra charges to your bill. You will only see our rate clearly stated in the supply section of your bill. The utility has a variety of different fees that we have no control over. Still have questions? Feel free to call or email us.
What are the environmental benefits of going carbon neutral?
Traditional production of natural gas and electricity is the largest source of industrial air pollution in the U.S. and the need for energy, in factories and in our homes, will only continue to grow. The good news is you can make a difference by choosing carbon-neutral energy with Renaissance. We offset 100% of the carbon output generated by the energy we supply to our customers.
What is an Energy Supply Company (ESCO)?
An Energy Supply Company “ESCO” is a company authorized by the State to sell electricity and/or natural gas to homes and businesses by using the transmission or distribution system of a utility.
What is energy regulation?
Energy prices remain regulated in many areas across North America. This means that the energy rates and all the processes that get the electricity and natural gas to homes and businesses are controlled by a governing body. If you live in an area that is not deregulated, you are probably stuck with the one local utility because they are the monopoly for energy supply and distribution.
What is the main benefit of your offered plans?
Fixed-rate plans offer you a set supply rate and protect you from rate increases for a period of time. Variable rate plans, on the other hand, offer you a fluctuating rate which can be advantageous should electricity prices decrease.
Who do I contact when there is an electricity outage or an interruption in my natural gas supply?
When you move your energy supply to Renaissance, your utility company continues to provide the same reliable services they always have. They take care of maintenance, billing, and outages.
Why Bother Going Carbon Neutral?
Reduced emissions pollution – fewer emissions of mercury, nitrogen oxide (NOx), carbon dioxide (CO2), sulfur dioxide (SO2) or particulate matter into the air, water and soil. This means reduced harmful effects to the environment such as climate change, mercury poisoning, acid rain and smog. Less damaging to the land – extraction of fossil fuels, such as strip mining for coal, can scar the land and lead to surface and ground water contamination. Preserves and protects our environment for future generation.
Why should I care about green energy?
When you choose Renaissance Power & Gas as your supplier of carbon neutral electricity or natural gas, you are reducing the amount of pollution that is released into our atmosphere, because we will purchase carbon credits on your behalf in order to capture the carbon output generated by the energy we supply to customers.
How do I cancel my services from Renaissance Power & Gas?
We are confident you’ll love our products and our service but we also know problems can happen. We will work hard to make sure you’re happy, but if we have to, we’ll let you go without a fee or a fuss and welcome you back when you’re ready.
How do I transfer my Renaissance Power & Gas service to a new address?
Easy. Just give us a call or write us an email and let us know your new address. You must also contact your local utility company to inform them of these changes.
What locations does Renaissance Power & Gas offer its services?
We currently offer energy supply services in NY City, Upstate NY, Ohio, Massachusetts, and Washington D.C. Enter your zip code below to see if we cover your area.
How do I pay my bill with Renaissance Power & Gas?
When you sign up with Renaissance, you don’t get a separate bill from us. Our supply charges simply replace the previous supply charges on your utility bill. So just continue to pay your monthly utility bill as usual.
What will change if I sign up with Renaissance?
Everything stays the same. Your Utility Company will continue to deliver your electricity the same way, read the meters, check the wires, fix outages and continue to send the same monthly bill. Aside from the rate, the only change you’ll notice is that Renaissance will appear on your bill under the supply section.
What is a kilowatt-hour (kWh)?
The worldwide standard for measuring electricity is a kilowatt, abbreviated as kW. One kilowatt is equivalent to 1,000 watts sustained for an hour.
Your local delivery company (utility) and supply company will charge you based on your energy usage – how much electricity you consume each kilowatt-hour (kWh). For instance, a 100-watt light bulb consumes 100 watts or 0.1 kilowatts each hour. It will take the bulb 10 hours to finish 1 kWh. So, if the electricity company charges $0.12 for 1 kWh, you will pay $0.12 for using the light bulb for 10 hours.
What if I don’t want anything to change with my utility?
Don’t worry. When you move your energy supply to Renaissance, your local utility company will still serve you. Everything stays the same. They will continue to send you the bill, maintain the infrastructure, and fix any outages. The only change you will see, since we are now working with your utility company to provide your energy, is that on the supply portion of your bill, you will see Renaissance as your energy supplier
What is a Therm?
The term “Therm” (also called “CCf”) is the unit of measurement for your natural gas usage. In most areas, this is the unit visible on your utility bill for your natural gas usage on any billing cycle. It’s a standard of measurement similar to a gallon of gas.
What are distribution charges?
Your utility charges you for using local wires, transformers, substations, and other equipment to deliver electricity to consumers from high-voltage transmission lines. Customers are usually charged for electricity distribution in cents per kilowatt-hour.
What are transmission charges?
These are charges assessed by your local utility company for the cost of moving high voltage electricity from generation facilities to the distribution lines of an electric distribution company.
How long will it take for Renaissance Power & Gas to become my supplier after I sign up?
This depends on the day of the month your utility company reads your meter. Usually, you will become an RP&G customer on your next meter reading as long as you are enrolled at least 15 days before that date. You won’t see us on your utility bill until you complete at least one full billing cycle. For an exact date, call our customer service hotline and ask.
I live in a municipality served by a municipal light plant. What options do I have in terms of competitive suppliers?
Unfortunately, we do not service municipal areas at this time.
Can I have service at multiple locations at the same time?
Yes, you can. However, we require a separate contract for each address.
Who are competitive suppliers?
A competitive energy supplier is a company certified by a state’s public utility commission to generate or deliver natural gas and electricity to local distribution companies (utility companies). They are separate entities from utility companies. They focus mainly on energy supply. The competitive energy suppliers compete with each other to provide your energy. This competition drives the costs down and passes the savings to you.